SLA Percentages Availability % Downtime/Month Downtime/Week Downtime/Day 90% (“one nine”) 72 hour…

SLA Percentages Availability % Downtime/Month Downtime/Week Downtime/Day 90% (“one nine”) 72 hours 16.8 hours 2.4 hours 95% 36 hours 8.4 hours 1.2 hours 97% 21.6 hours 5.04 hours 43.2 minutes 98% 14.4 hours 3.36 hours 28.8 minutes 99% (“two nines”) 7.20 hours 1.68 hours 14.4 minutes 99.5% 3.60 hours 50.4 minutes 7.2 minutes 99.8% 86.23 minutes 20.16 minutes 2.88 minutes 99.9% (“three nines”) 43.8 minutes 10.1 minutes 1.44 minutes 99.95% 21.56 minutes 5.04 minutes 43.2 seconds 99.99% (“four nines”) 4.38 minutes 1.01 minutes 8.66 seconds Useful Links Cloud Provider Service Availability